Sharon has been working for the LGSCO since 2008. LGSCO investigates complaints about councils, adult social care providers and some other organisations providing local public services. We investigate complaints fairly and impartially. We aim to remedy personal injustice when fault is identified and make recommendations to improve local services for the benefit of other users. Sharon manages a generic team and deals with complaints across a wide range of subject areas. But, she has lead responsibility within the organisation for complaints about Education and Children’s services. Sharon has been involved in the production of several Focus Reports including ones on EHCP’s – Not going to Plan (Oct 2019) and School transport (March 2017).